Refund policy
At Nuvienta, your satisfaction is important to us. We take great care in ensuring that every product meets our quality standards. Due to the nature of beauty and personal care products, we follow a strict yet fair return and refund policy to protect the health, safety, and trust of all our customers.
Returns & Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tampered products.
We only accept returns or exchanges under the following conditions:
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You received a damaged product
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You received a defective product
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You received an incorrect product
If any of the above applies, you must contact us within 48 hours of delivery with clear evidence.
How to Request a Return or Refund
To initiate a request, please contact our customer support with:
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Your order number
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Clear photos or videos of the product showing the issue
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A brief description of the problem
Requests submitted after 48 hours of delivery will not be eligible for return or refund.
Refund Policy
Once your request is reviewed and approved:
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A replacement product will be sent, or
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A refund will be issued (where applicable)
Refunds are processed to the original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for return or refund:
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Opened or used products
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Products damaged due to misuse or improper storage
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Minor variations in color, texture, or fragrance (natural ingredients may vary)
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Products purchased during sales, promotions, or clearance offers
Cancellations
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
Allergic Reactions & Sensitivity Disclaimer
All Nuvienta products are formulated with care. However, individual skin reactions may vary.
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We recommend performing a patch test before full use.
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Nuvienta is not responsible for allergic reactions caused by individual sensitivity.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out to our support team via the contact details provided on our website.